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A. Warranty policy

(1) We have uniform quality standards for each species.

(2) The batch will be tested before shipment (against the standard quality).

(3) If there is a problem with the feedback quality, we will re-test the batch and give feedback according to the customer's test report, and give technical guidance to the customer.

(4) Compensation or replenishment for real quality problems.

B. Order tracking

(1) Tracking the arrival of goods after sailing to inform customers in time.

(2) Track the customer's customs clearance after the goods arrive at the port.

(3) Ask customers about the use and sales situation about 30 days after receiving the goods, whether they need technical guidance

C. Online customer service

We will provide you with after-sales service support within 24 hours, and you can ask our email and phone for any questions.

D. Training service

We can provide comprehensive product training service support, customers can conduct training related to the use of the product through the online meeting.

Support services

A. If you have clear production needs, we can provide relevant product production services, and you can propose your product quality and product delivery requirements to us, we will try to meet you.


B、If you do not have a clear program, but have some product practical application needs, we can provide you with some solutions, so that your needs can be realized.


C. We promise that as long as you are our customer, we will provide product video and remote connection during the production and delivery of the products, so that you can understand the production progress of your products.


 We will provide you with after-sales service support within 24 hours.  If you have any questions, you can consult our email or telephone.
Emma Chen(sales manager)
Wechat: 13750901882
Skype: tracylin1985




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